On the Frequency and Detail of Feedback

dc.contributor.author	Casas-Arce, Pablo
dc.contributor.author	Lourenço, Sofia
dc.contributor.author	Martínez-Jerez, Asís
dc.date.accessioned	2024-02-02T19:32:01Z
dc.date.available	2024-02-02T19:32:01Z
dc.date.issued	2024-02-02
dc.description.abstract	Instant feedback is the hallmark of our connected society. Customers are frequently requested to give stars to the rideshare that just took them home, the restaurant where they just ate, or the phone app they just used. Likes, emoticons, and reforwarding rates immediately measure the success of both public personalities and private individuals. Further, the seemingly infinite storage capacity of the cloud and the unrelenting progress of computing power have given firms the means to process and synthesize huge information flows that can support decision-making and control processes. In this context, it is natural to think that providing detailed feedback as frequently as possible would improve decision-making. However, that may not always be the case, as we explain in this article.
dc.identifier.uri	https://hdl.handle.net/1813/114195
dc.rights	Attribution 4.0 International	en
dc.rights.uri	http://creativecommons.org/licenses/by/4.0/
dc.subject	feedback
dc.subject	customer satisfaction
dc.title	On the Frequency and Detail of Feedback
dc.type	article

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